HOW CAN I BECOME YOUR CUSTOMER?

HOW CAN I BECOME YOUR CUSTOMER?

Simply register. Field for REGISTRATION find in the upper part of the web site. Next select the option CREATE A NEW ACCOUNT, fill in the registration form and send it for processing. You will get a confirmation email about your registration. Confirm it and we will check it up. You will be registered as soon as possible. Your login data will be sent to your given email.

CAN I ORDER THE GOODS AS A PRIVATE PERSON?

CAN I ORDER THE GOODS AS A PRIVATE PERSON?

Yes, you can buy our goods per our e-shop or per our demand form also as a private person. As a private person you can choose also other ways of purchase, e. g. per e-mail, phone or fax.

HOW CAN I ORDER THE GOODS?

HOW CAN I ORDER THE GOODS?

Most conveniently per e-shop or per demand form. It is possible to order it also per e-mail, phone or fax. All contact data to our divisions you will find on the web site SUPPORT TEAMS.

WHAT IS THE MINIMAL AMOUNT FOR ONE ORDER?

WHAT IS THE MINIMAL AMOUNT FOR ONE ORDER?

You can order from 1 piece. The minimal price for one order is 200 Kč, according to General commercial terms, head IV., point 6.

IS THE GOODS ON STOCK I SEE ON THE INTERNET ACTUAL? THE GOODS I WANT TO ORDER IS 0 ON STOCK. THERE IS NOT EVEN 3 PIECES ON STOCK?

IS THE GOODS ON STOCK I SEE ON THE INTERNET ACTUAL? THE GOODS I WANT TO ORDER IS 0 ON STOCK. THERE IS NOT EVEN 3 PIECES ON STOCK?

Yes, the amount of goods on stock is actual state. You are looking direct into our logistic system.

WHERE CAN I FIND DATASHEETS OR MATERIALS OR TECHNICAL DRAWINGS?

WHERE CAN I FIND DATASHEETS OR MATERIALS OR TECHNICAL DRAWINGS?

These and other files you can find on the particular product web sites.

WHAT SHOULD I DO, WHEN IT IS NOT POSSIBLE TO SEND THE COMPLETE ORDER PER E-SHOP?

WHAT SHOULD I DO, WHEN IT IS NOT POSSIBLE TO SEND THE COMPLETE ORDER PER E-SHOP?

It is possible that you did not fill in some field correctly, e. g. agreement with the General commercial terms or you require higher volume than it is available. Please, check the given data once more.

HOW CAN I CHECK THAT MY ORDER WAS ACCEPTED?

HOW CAN I CHECK THAT MY ORDER WAS ACCEPTED?

If your order was sent successfully, its overview will appear and you will get the confirmation email. You can also check your order in the List of orders or you can contact the division you ordered the goods from. If you are not certain which division to contact, please dial the phone number (+420) 416 711 111 and tell the operator the name of goods you ordered. We will gladly transmit you to the appropriate division.

ARE THE MENTIONED PRICES INCLUSIVE OR EXCLUSIVE THE VAT?

ARE THE MENTIONED PRICES INCLUSIVE OR EXCLUSIVE THE VAT?

According to the fact that we are the VAT payer, we work with prices exclusive VAT. That is why we use the prices exclusive VAT also in our e-shop.

I HAVE FORGOTTEN MY PASSWORD, WHAT SHALL I DO?

I HAVE FORGOTTEN MY PASSWORD, WHAT SHALL I DO?

If you do not know your password, click the Forgotten password?Please enter your login name or email address and click Sent. You will get an email with the instructions how to enter the new login password as soon as possible.If you do not get an email, your account was not found. Please, do not ask our workers to tell you your password. They have no access to the database with your passwords. Passwords are never told per phone. This all happens in order to protect your data and the business.

HOW IS THE CLAIM PROCEDURE? IS IT POSSIBLE TO RETURN OR REPLACE THE GOODS?

HOW IS THE CLAIM PROCEDURE? IS IT POSSIBLE TO RETURN OR REPLACE THE GOODS?

Yes of course, both return or replacement of goods are possible in accordance with our General commercial terms which you can download from our web sites.

WHERE CAN I PICK THE GOODS UP BY PERSONAL COLLECTION?

WHERE CAN I PICK THE GOODS UP BY PERSONAL COLLECTION?

You can pick up the goods at the HENNLICH s.r.o. warehouse in Litoměřice:

HENNLICH s.r.o.
Českolipská 9
412 01  Litoměřice

WHAT ARE THE OPENING HOURS OF THE WAREHOUSE?

WHAT ARE THE OPENING HOURS OF THE WAREHOUSE?

The warehouse opening hours are Mo-Fri from 7.00 am to 3.00 pm.

IS IT POSSIBLE TO PICK UP THE GOODS ANY TIME?

IS IT POSSIBLE TO PICK UP THE GOODS ANY TIME?

You can pick up the goods during the opening hours of the warehouse. You will be informed by our assistant or relevant person from the division you ordered the goods from, that your goods is ready for pick up. Then it is possible to pick the goods up.

HOW CAN I PAY FOR THE GOODS?

HOW CAN I PAY FOR THE GOODS?

HENNLICH commitments can be paid by bank transfer, cash on delivery, cash at the place of collection or proforma invoice. The payment by credit card is not possible.
The mean of the payment is set by the division, with which you do the business.